Refund & Return Policy

Eligible return or refund requests may be made within 7 calendar days after the order is received.

The perfume must be unused, no perfume may have been consumed or missing from the bottle, and the product must be returned in its original condition. Return shipping costs are borne by the customer.

Contact us if a product arrives damaged, is defective, the wrong item was delivered, or an item is missing. These cases will be assessed separately and are not automatically subject to the change-of-mind conditions. Customers’ statutory rights under Malaysian consumer protection laws, including the Consumer Protection Act 1999, remain unaffected.

Email support@perfumestudio.my or WhatsApp 0175653306. Please provide your order number, name, description of the issue, and relevant photos or supporting evidence where applicable.

Refunds are processed after the return or issue has been assessed. For FPX transactions, the refund method and timing depend on the applicable payment processing arrangements. For COD transactions, an appropriate refund method will be arranged with the customer after approval.